Pharmacy Customer Support

Technical Support

Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.
(800) 793-9875

Retail National Account Support

Support for large pharmacy chains to resolve CII issues, handle returns, placing orders, stock availability, and all other inquiries with our distribution centers.
(855) 625-6285

Hospital & Health Solutions Support

Support for hospital pharmacies for emergency orders, submit contract pricing cases, drop shipment processing, stock availability, handle returns, and all other inquiries with our distribution centers.
(855) 625-4677

Independent, Small, and Medium Chain Pharmacies Support

Support for independent, small, medium pharmacy chains to order durable medical equipment, home health care items, handle returns, drop shipments, and interface with the DC on behalf of our customers.
855-MCK-RETL (855-625-7385)

Health Mart Customer Support

Support for McKesson's Health Mart pharmacy franchise members.
Monday – Friday 7:00 am – 9:00 pm (CT)
(855) 458-4678

Coupon and LoyaltyScript Support

Customer Support Line for cards and coupons powered by McKesson, including LoyaltyScript and TrialScript.
(800) 657-7613
Contact Online

AccessHealth Support

Support for pharmacies participating in the McKesson sponsored PSAO, AccessHealth.
(800) 824-1763
Monday - Friday 8:00 am - 8:00 pm (ET)


Medical and Surgical Supplies Support

Medical-Surgical Sales and Support

McKesson Medical-Surgical support for all inquiries except online ordering.
Monday – Friday 8:00 am – 5:00 pm (ET)
(800) 446-3008

Customer Systems Technical Support

SupplyManager ordering issues, passwords, ScanManager, and ORBITS. Technical support for CSOS, McKesson Direct, and EDI.
Monday – Friday 8:00 am – 5:00 pm (ET)
(800) 422-0280

Specialty Health Support (Drugs, Plasma, Biologics)

McKesson Specialty Health Customer Support

For assistance with online ordering, login or password issues.
All Specialties except Oncology, which has its own number.
Monday – Friday 7:00am – 7:00pm (CT)
(855) 477-9800

Oncology Support

McKesson Specialty Health Oncology support.
Monday – Friday 7:00am – 7:00pm (CT)
(800) 482-6700

McKesson Plasma and Biologics (MPB)

Emergency Orders 24 hours a day/7 days a week.
8:00am – 6:30pm (CT)
877-MCK-BLOOD (877-625-2566)

iKnowMed and Lynx Technical Support

Help with iKnowMed (option 1); Lynx, Total View, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3)
(888) 338-8445

Pharmacy Management and Automation Support

McKesson Pharmacy Systems Customer Support

Support for Pharmaserv, Pharmacy Navigator, Accounts Receivable, Printer issues, and Signature Center.
(800) 424-0444

EnterpriseRx Customer Support

Support numbers for the different EnterpriseRx service levels.
(800) 283-2892 - Chain Support
(866) 821-7279 - Level1 Support
(866) 250-4684 - Outpatient Support

Point of Sale Solution

Support for McKesson’s EnterpriseRx POS pharmacy software system.
(800) 872-0006

High Volume Solutions Customer Support

Support for McKesson High Volume Solutions pharmacy automation.
(866) 263-6144

PharmacyRx Support

McKesson Pharmacy Systems Customer Support Center
(800) 944-1100 (Option 3)

Pharmaserv POS

Support for the Pharmaserv Point of Sale system.
(800) 837-4767

McKesson Technology Solutions Support

McKesson Cardiology Division

A true cardiovascular information system
(973) 355-9900
(866) 772-0202 (toll free)
Fax: (973) 355-9901 or (800) 261-5432

Interqual Support

McKesson Health Solutions
(800) 477-7042

McKesson Medical Imaging

Location: 130-10711 Cambie Rd, Richmond, BC V6X 3G5
Shipping: #100-10200 Shellbridge Way Richmond, BC Canada V6X 2W7
(604) 279-5422
(800) 661-5885 (toll free)
(800) 663-2533 (general inquiries)
Fax (604) 279-5468 or (800) 261-5432

RelayHealth Financial Customer Support

Support for RelayHealth Financial, to streamline cash flow and operations.
(800) 527-8133